Refund Policy

Returns

In-store:

We offer refunds within 7 days of purchase and exchange within 14 days on unworn and unwashed items and must be in sellable condition with tags attached.

Refunds will be credited back to your original method of payment. Due to hygienic reasons bodysuits, undergarments (panties, bralettes, etc.) and earrings are final sale.

Price adjustments will be made within 7 days of original purchase date on regular price items only. All sale items are final sale. 

Gift Certificates are final sale.

Web:
We accept refunds within 7 days from the date of delivery to resend your item back to 199 New Gower Street, St. John's, NL via mail or return at store location. We accept exchanges within 14 days of date of delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (example: tags attatched). We do not accept refunds on undergarments or jewellery.

To complete your return, we require a receipt or proof of purchase.

In store pick up orders will follow the same refund and exchange policy as instore purchases. 

Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not refund shipping any shipping fees.

If you need to exchange it for the same item, send us an email at contact@shopetherealboutique.com and send your item to:

199 New Gower Street, St. John's Newfoundland CA A1C1K2

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@shopetherealboutique.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, they are final sale.

Defective/Damaged Items
We only replace items if they are a manufactures defect or damage, at the discretion of the owner. We will only offer an exchange for another item at Ethereal Boutique for the value it was purchased. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

199 New Gower Street, St. John's Newfoundland CA A1C1K2

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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